Product Support / Customer Success Support/ 1-2Yrs/ Guyana/Grenada – Aug, 2024

August 5, 2024

Job Description

Full Time
Posted 6 months ago

Available Openings: 5

Are you?

  • Obsessed with going out of your way to delight customers?
  • Someone who can balance efficiency & speed, while building out sustainable processes?
  • A problem solver?
  • A dynamic communicator?

Perfect. Read on!

About Company

We are a dedicated team with significant IT experience who believe in toning down the complexity of business processes to improve performance and accelerate business productivity.

We are happy to announce that we are growing and looking to hire some immense talent across various roles to increase our team base, and to cater to our growing requirements. It’s a fantastic opportunity for you, your friends, colleagues, and students.

Happy Interviewing!!

 

Job Description

This is a Work from Office job.

We are looking for Customer Success Champions, preferably with experience in IT, HR/ Payroll Software, ERP products. Candidate would be responsible for talking to the customers and helping them with their queries regarding our software product

Job Responsibilities/ KRAs

  1. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
  2. Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
  3. Providing first level support on our services via remote desktop calls if required
  4. Route/Assign tickets to the appropriate support group, if necessary.
  5. Identifying and escalating high-severity, priority issues
  6. Updating Pending Tickets with timely, precise, accurate updates
  7. Following-up with end users, if necessary, for closure of pending tickets
  8. Conducting product webinars for our clients.
  9. Documenting support process and resources
  10. Other duties as required.

Skills

  • English
  • Excel

Candidate Profile

Minimum Education (Any/ All)

  • BA English Honours
  • BSc Computer Science
  • B. Tech Computer Science

Minimum Requirements:

  1. Excellent communication skills in English with a neutral accent.
  2. Excellent written communication skills with email etiquette.
  3. Excellent customer service skills
  4. Should be customer-service oriented.
  5. Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back-to-back calls

Competencies:

  1. Positive attitude – confident/ self-motivated
  2. Excellent Analytics
  3. Team Player
  4. Proactive & Responsible

Apply Online

A valid email address is required.
A valid phone number is required.

Apply Now


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